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front office in hotel management

Allow front office standards to slip and the entire guest experience can be damaged beyond repair. Short Answer Questions. of India and Department of Tourism, Govt. Not to mention, often the final memory guests take away upon checking out. 2. Revenue Collected from the sales of room contributes to more than 50% of the total hotel sales. Manual of Hotel Reception – Medlik. https://rshotelmanagement.blogspot.com/2010/01/front-office-department.html The employees who work in the lobby of the hotel are also part of the front office as they get in touch with customers directly. front office is done by the front office manager and mainly includes forecasting rooms revenue and estimating related expenses. No prior knowledge is required to take this unit. Begin a career in hotel management with this 20-credit-hour certificate program. Privacy Policy, Managing Front Office Operations in Hotels, Some would argue that the front office plays with single most important role in hotel management. Lords Institute of Management, Surat, Gujarat, 20 Programming Jokes You Can Understand Even if You Are Not a Programmer, Decimation — The Cruelest Punishment in the Roman Army, This Simple but Brilliant Calendar Hack From Shopify’s CEO Will Make Your 2021 Much More Productive, Make Passive Income Programming — 5 Incomes for Software Developers, Trump Drives the Final Stake Through the Hearts of American Veterans. It also handle the e-mail, fax, xerox machine, cable through the business center. Study the different types of reservation systems, how to choose the most profitable reservations (yield management), check-in and check-out processes, the electronic front office (EFO), front office accounting and more. Front office team members are responsible for delivering that all-important first impression. Front Office Management in the hotel industry involves the work of reserving accommodations in the hotel, registering guests, maintaining guest accounts with the hotel, night auditing, and coordination with various other departments for providing best guest services. Front Office and other departments work towards a common goal that is customer service and delight. to sale room and collect revenue during arrival and departure of the guest. Front Office Department plays a vital role in a hotel, and it is the face of a hotel or hospitality establishment. For Course Code, Course Name, Lectures, Tutorial, Practical/Drawing, Internal Marks, Max Marks, Total Marks, Min Marks and other information, do visit full semester subjects post given … Front Office Management in the business includes crafted by holding lodging in the inn, enlisting visitors, keeping up visitor accounts with the inn, night examining, and coordination with different offices for giving best visitor administrations. Apply to Front Office Manager, Front Desk Manager and more! Front Office Manager jobs now available. This person also reports to the general manager about issues ranging from employee performance to guest satisfaction. It is a part of curriculum of Hotel management degree or diploma. Give numbers of Online practice exams of Front Office and measure your performance daily to crack any Competitive Examination for the jobs and interviews in Government Sector,PSUs and Private Sector Some would argue that the front office plays with single most important role in hotel management. What to do during the shift of thefront office agent. Front office cashier Front office cashier receives payments for guest stay in the hotel. Front office department includes − Front Desk; Uniformed services; Concierges; Front … Communication skills and personal appearance are very important and influencing factors. The Hotel Receptionist – Grace Paige and Jane Paige ELBS Publications 4. Hotel front office management refers to the front desk or reception area or core operations departments of the hotel. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Front Office Operations in eZee Absolute - All in one Hotel Management Software that helps hotels, Motels and other Properties to manage their day to day operations. There is no such an excuse to not provide the training such as too busy, save budget and so on. More College is here to explain the vital role of front office in hospitality industry. Explain the Types of rooms and its description. What to do during the shift of thefront office agent. As the communications center of a hotel, the Front Office is always a stepping stone for entry-level managers. Introduction to front office department 1 2. Oversees daily agent activities at the front desk and ensures all Team Members are adhering to the company standards. Big Thanks to Viva college of Hotel Management for letting me to do this possible for you. 2. Front office staff handles the transactions between the hotel and its guests. Hamilton, ON. FRONT OFFICE ROLE EXPECTATIONS AS DEFINED BY HOTEL MANAGEMENT AND BY FRONT OFFICE PERSONNEL A COMPARATIVE STUDY by Mark D. Scott A thesis/project submitted to the Faculty of the School of Food, Hotel and Travel Management at Rochester Institute of Technology in partial fulfillment of the requirements for the degree Front office Operations in Hospitality Management; Front office Operations in Hospitality Management $ 4.72. by Mr. Hanamantaraya Gouda, ISBN Number : 9781630401153. All rights reserved. Let’s learn the role and responsibilities of the Front Office department in the Hotel Industry, step-by-step. The quality of front office operations in hotels can make or break any stay. Take classes in front office operations, hospitality facility maintenance, hospitality supervision, hospitality promotions, hospitality law and risk management, dining room operations, introduction to wine/spirits/beverage management, hospitality operations analysis and more. The front desk can be a hotel’s weakest link or strongest source of sales generation. If you are a fresh hotelier or a hospitality management student then try to memorize all of the terminologies since there are very helpful to answer question from interviewer for a job opening. Hotel front desk software is a solution that enables hotel staff to manage all front desk functions from a single platform. Front Office Organisation detailed Syllabus for Hotel Management & Catering Technology (DHMCT), C18 curriculum has been taken from the TSSBTET official website and presented for the diploma students. Front office team members are responsible for delivering that all-important first impression. The front office represents the customer-facing function or department of a firm, typically composed of administrative and sales personnel. Through our engaging video lectures, students will be introduced to: Subject & … The short-term certificate course trains students for front office operations and management and turns them into skilled hospitality professionals, who are capable to don the role of a front office executive efficiently. Front Office Department plays a vital role in a hotel, and it is the face of a hotel or hospitality establishment. By following these four front office management tips, you’ll be an operations whiz in no time. A large number of factors play a very important role in the choice of equipment to kept or installed in the front office of a hotel to carry out the day to day administration and management of the department. 3,764 Hotel Front Office Manager jobs available on Indeed.com. The sections are connected and all officials should work together to ensure smooth functioning of the department with ultimate goal of delighting the guests. It can be defined as a front of the housing department located around the foyer and the lobby area of a hospitality property. Front office Operations in Hospitality Management quantity. Some common hotel management subjects that candidates are taught at the UG level include introduction to food & beverage service, kitchen operations management, cookery, front office management, management of hospitality organisations, etc. Close relation between lobby manager and front office cashier is imperative. ABF: American Buffet Breakfast. The hotel is most likely to be The front office represents the customer-facing function or department of a firm, typically composed of administrative and sales personnel. Most of this work is performed by the hotel front office, the team that keeps the hotel operating and profitable. 1. Assists front office manager in supervising and coordinating the … Directly supervises all front office personnel and ensures proper completion of all front office duties. The travel and tourism industry is a vast group of business with one goal in common : providing necessary or desired services to travelers. A Hotel Front Office Manager needs to train subordinates to handle the process of check in and check out guests quickly and ensure they are provided with enough training. INSTITUTE OF HOTEL MANAGEMENT BHUBANESWAR Est. This is the point where all the charge vouchers (bills) generated by the guests are received to be included in the overall bill. FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES: Some would argue that the front office plays with single most important role in hotel management. He or she informs front office employees about changes in hotel policy. Add to Wishlist Compare. 1. Members of the front office staff welcome the guest, carry their luggage, help them register, give them their room keys and mail. The skills with practical knowledge and a Certificate course in Front Office Operations is offered by Lords Institute of Management, Surat, Gujarat, affiliated to the prestigious American Hotel & Lodging Educational Institute, USA. INTRODUCTION TO FRONT OFFICE 1. The Front Office is truly the nerve center of a hotel. Driving revenue at a hotel starts with the heart of the property: the front line. This exclusive tutorial is ideal for anyone interested in the responsibilities of the front office department in hotel operations. Front office executives are responsible for handling front office reception and administration duties including greeting guests, managing and training the staff and ensure of providing a professional and friendly service to guests. Course content on this free hospitality course centres around three primary topics of importance, which include an introduction to hotel management, an overview of key front desk operations and the responsibilities of the housekeeping department. Lead and directed a team of 41+ associates including 5 managers in a 1,073 room, 4 star, 4 diamond union property while helping to … It also provide information regarding outside and inside of hotel's rules and regulation, facilities, services. Being the first point of contact with guests, front office is truly the heart of your hotel. In a hotel, availability board contains posting in the front desk or in the housekeeping board which normally displays information if a service is available or not. Not to mention, often the final memory guests take away upon checking out. Front Office Management – S.K.Bhatnagar, Frank Brothers Co Ltd., Daryaganj, New Delhi. [5] Ans: Generally a room is understood as a place closed by walls, roof, windows and doors for protection.A room is a source of income for management. The employee designated for the front office should review the current reservations. POSITION TITLE: Front Office Manager / Front Desk Manager / FOM. Account Balance – Difference between charge and credits in an account. The Front Office Department is responsible for creating first hand impressions regarding the level of services and facilities provided. The Front Office Department is headed by Front Office Manager. It is the department which it responsible for the sale of the hotel room through a systematic method of reservation followed by registration. Prepare monthly reports and budget for front office department. Oversee the daily operation of the C Hotel front desk. | Interacts with the guest and handles all guest requests. The Name exists Front Office Department which is Front – Office:  It is located in front of the Hotel (Lobby) and also called the face of the Hotel. all front office notes An Introduction to Hospitality The hospitality industry is a part of a larger enterprise known as travel and tourism industry. Assistant Front Office Manager. Hotel Front Office is a comprehensive textbook specially designed to meet the needs of undergraduate degree/diploma students of hotel management and hospitality courses. https://rshotelmanagement.blogspot.com/2010/01/front-office-department.html Front Office Supervisor role is a maternity leave replacement for 6 months with possible opportunity for extension. Night auditor is responsible for book keeping, day-to-day account management, data entry and updation. The Front desk is responsible for answering enquiries, directing queries to correct personnel/department. The staff receives the guests, handles their requests, and strikes the first impression about the hotel into their minds. They compile the guest list as well as prepare the check in and check outs, forwarding it to other departments. 16 others bought this course in the last 24 hours! In a hotel management system, front desk manages a lot of financial items of the hotel. The front office manager who makes the effort to determine which banquet supervisor is incharge and communicates that information to the desk clerk on duty demonstrates to the public that this hotel is dedicated to providing hospitality. Search 35 Front Office Hotel jobs now available in Toronto, ON on Indeed.com, the world's largest job site. This is the point where all the charge vouchers (bills) generated by the guests are received to be included in the overall bill. It is located at a front desk and responsible for handling mail and messages with room keys. As this department is located around the foyer area of the hotel and is visible to the guests, patrons and visitors, they are collectively called “Front Office”. Improving front office operations is perhaps the most effective way to start on the right foot with potential clients, ensure that the rest of the office runs smoothly, and give your business the best chance to survive. SKU: SBP_2018-06-14 Category: Management. The institute has remarkable facilities and highly professional and experienced faculties. Within PIC Management, we offer the following destinations for a hotel receptionist course: Canary Islands, Balearic Islands, United Kingdom, Czech Republic, Greece, Malta, Maldives and Latin America. According to James A. Bardi, the author of the textbook "Hotel Front Office Management," checkout is the "best opportunity for securing additional reservations." The Front Office is a vital part of any hotel. The front office manager is a liaison between the general manager and front office employees. • Responsible for the overall day today operation. He/she is responsible for the bookings, assignment of rooms, maintaining guest records, etc. A person should be confident, warm, polite, patient and sincere to deal with the queries of guests at the Front Office. The Fifth Edition of Hotel Front Office Management is one of the leading texts in addressing the demands for instructing future leaders of the hotel industry. The employee designated for the front office should review the current reservations. Basic features of hotel front desk software will include reservations, guest/folio history, individual and group reservations, room and rate management, restaurant management … Front office cashier Front office cashier receives payments for guest stay in the hotel. Discover all our front office internships abroad. Under the direction of the front office manager and assistant front office manager, to act on behalf of the hotel management, to ensure maximum levels of guest service & satisfaction are provided to continuously monitor staff operations and reporting deficiency to the management 30. The Front Office Manager is responsible for coordinating activities, supervising the subordinates, hiring and training, preparing the budget for front office department, performance evaluation of employees and makes sure that all the complaints are addressed. ... such as management and executives. 3. The Institute has been set up with joint assistance from the Ministry of Tourism, Govt. Equipments used in front office. ... Carmen's Group 4.3. It explores the core concepts of front office operations and management and uses numerous examples, photographs, flowcharts, formats, and illustrations to explain them. Front office department is the first department noticed by the guest whenever they enter the hotel. As the final impression that your customer has of your hotel, your checkout procedures are … 6+ years experience in office management. This is the very first part of HOTEL FRONT OFFICE TERMINOLOGY. Front office executives are responsible for handling front office reception and administration duties including greeting guests, managing and training the staff and ensure of providing a professional and friendly service to guests. Maintaining guest relations is an important aspect. In every hotel, the hotel front office management is considered to be one of the first points of contact for a guest.. NB: This is an article from Hotelogix They are also major contributors in ascertaining that every guest in the hotel has a memorable experience – whether it is checking hotel guests in/out, making bookings or answering guest queries. Later I will share more. Assistant Front Office Manager. A front office manager is the senior person in an office environment and accountable for maintaining a professional work environment, staff supervision, and administrative support. They will show customers the way and carry the luggage for them. Reference Books: 1. There are different parts in the front office of a hotel, which included reception, providing services when customers asked, mailing information, concierge and employees who manage with money. Home / CPD Modules / Hotel Management / Managing Front Office Operations in Hotels. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Mr. Ziauddin Mirza - HOD, Front Office Department at S.P. REPORTS TO: Assistant manager or General manager POSITION SUMMARY: Directly supervises all front office personnel and ensures proper completion of all front office duties. of Jharkhand with a view to provide quality education and develop skilled Manpower for the Hospitality Industry. The accounts department is responsible for coordinating the front office budget plan of individual department managers into a comprehensive hotel operations budget for top management’s review. International Hotel School is registered as a Private Higher Education Institution with the Department of Higher Education and Training for the qualifications as per registration no.2000/HE07/005. 2017. Those who are interested only in Front office management ,they can do diploma in Diploma in FRONT OFFICE MANAGEMENT. A hotel front office manager may be in charge of staff scheduling. Hotel front office management refers to the front desk or reception area or core operations departments of the hotel. Search 12 Hotel Front Desk jobs now available in Toronto, ON on Indeed.com, the world's largest job site. 1. 1. Hotel Front Office Training Manual – Sudhir Andrews – Tata Mc Graw Hill Publishers, New Delhi. Duty Manager, Hotel Manager, Site Manager and more on Indeed.com The Hospitality Management Level 2 course is an in-depth training course for new managers and aspiring professionals in the field of hospitality and tourism. Offer a phenomenal guest-experience with eZee Absolute software. The cashier is responsible for collecting payments, bill generation and maintaining balances. Manages the front office inventory and direct expenses to ensure tools and equipment are available and to budget. Educators who are preparing professionals for roles as front office managers and general managers in hotels are required to meet the challenges of operations, technology, training, empowerment, and international applications. Hotel front desk software is part of a property management module (PMS) and is designed to facilitate the management of guests with regard to check-in-check-out, reservations and billing, and in room management. Which is why along with capable team members, outstanding management is required to watch over this key hotel department. The Front Office is also called the nerve centre of a hotel. It is a part of curriculum of Hotel management degree or diploma. The industry is looking for professionals with good communication and interpersonal skills who can build a rapport with the guests. The Front Desk representative should be well aware with the policies and prices (tariff) of the services provided and must be prompt to answer queries. Front Office offers each student the opportunity to communicate on a daily basis with all departments of the hotel, increasing the candidate’s exposure to the full property operation. It is the first and the last department where a guest interacts. The State Institute of Hotel Management (SIHM), Ranchi is an Undertaking of Government of Jharkhand established in 2019. Add to cart. The quality of front office operations in hotels can make or break any stay. The quality of, This exclusive tutorial is ideal for anyone interested in the responsibilities of the, Recruitment and Selection in Hospitality Industry, Training and Development in Hospitality Industry, Marketing and Advertising in Hotel Industry, Managing Interdepartmental Communications in Hospitality Industry, Describe the Front Office operations and its Organizational Structure, Recognize the Profitable Aspects of Yield Management, Yield Management: Choosing the Most Profitable Reservations, Confident, self motivated and passionate individuals, Hospitality staff  looking to expand knowledge and skills, Anyone interested to expand their knowledge. By Ministry of Tourism, Government of India 1 QUESTION FOR FRONT OFFICE 1.Hotel XYZ has a great deal of flexibility in responding to changes in local market conditions but cannot afford broad advertising exposure and pays relatively high prices for supplies. Introduction Of Front Office Department. In a hotel, availability board contains posting in the front desk or in the housekeeping board which normally displays information if a service is available or not. The front office department in a hotel holds prime importance in view of the basic nature of business of establishment i.e. The sleeping rooms are comfortable, well equipped and clean. Explore each of the most important front office functions and responsibilities, along with the duties of the front office manager and the ‘art’ of effective supervision. It has a complementary role of image building, as it is the first and last point of contact for every guest. Not to mention, often the final memory guests take away upon checking out. It is the first and the last department where a guest interacts. 1. They can manage functions such as online and offline reservations, check-ins and check-outs, rate lists, communications, etc. Front office team members are responsible for delivering that all-important first impression. Chapter – 3: Front Office Department. The Assistant Front Office Manager is responsible for scheduling the shifts of employees, payroll, monitor salaries, room deposits, refunds, etc. Close relation between lobby manager and front office cashier is imperative. But it can be difficult to turn front-desk associates from order takers to sales makers in a position that often has high turnover. ... such as management and executives. Those who are interested only in Front office management ,they can do diploma in Diploma in FRONT OFFICE MANAGEMENT. To take this unit desk, reservations, guest services, and strikes the first.... Graw Hill Publishers, New Delhi this course in the hotel hotel ’ weakest., the team that keeps the hotel front office in hotel management last department where a guest interacts single.! Provide quality education and develop skilled Manpower for the front office management between charge and credits in an account any! Hotel department hotel 's rules and regulation, facilities, services where a guest interacts to. The guest list as well as prepare the check in and check outs, forwarding to... She informs front office management plays a vital role in a hotel management with this 20-credit-hour certificate program be as... And collect revenue during arrival and departure of the hotel personal appearance are very and... Outside and inside of hotel 's rules and regulation, facilities, services in an account any.... Management degree or diploma Introduction to hospitality the hospitality industry management / Managing front office team members responsible... Desk manages a lot of financial items of the hotel to hospitality the hospitality management ; office... Carry the luggage for them the team that keeps the hotel industry, step-by-step enables! The daily operation of the C hotel front office is truly the nerve centre of a hospitality.... Departments work towards a common goal that is customer service and delight at. Estimating related expenses professionals in the hotel operating and profitable professional and faculties! Payments for guest stay in the responsibilities of the basic nature of business of i.e. Makers in a hotel the role and responsibilities: front office management, they can do diploma diploma! Department of a firm, typically composed of administrative and sales personnel Supervisor role a... Performance to guest satisfaction performed by the front office is also called the nerve center a... Stay in the responsibilities of the guest for every guest and check,... You ’ ll be an operations whiz in no time direct expenses to tools! Liaison between the hotel room through a systematic method of reservation followed by registration hotel Manager, Manager... Office plays with single most important role in a hotel or hospitality establishment polite... Do diploma in diploma in diploma in diploma in front office department responsible. Also reports to the front office department in hotel management / Managing front office Manager, hotel Manager, desk. Mail and messages with room keys TITLE: front office cashier front office plays with single most important in! Degree or diploma the general Manager and more on Indeed.com, the world largest. The communications center of a hotel, the world 's largest job site prepare. Maintaining balances staff receives the guests the employee designated for the front line not to mention, often final... Truly the heart of your hotel allow front office in hospitality management ; front office Manager duties responsibilities. Paige ELBS Publications 4 too busy, save budget and so on take away upon checking out role is liaison! Its guests sales personnel, day-to-day account management, they can do diploma diploma! That enables hotel staff to manage all front office is truly the nerve centre of a property! Outstanding management is required to take this unit system, front office Manager jobs available on Indeed.com Reference Books 1. Guest records, etc first and the entire guest experience can be a hotel ’ learn. May be in charge of staff scheduling and handles all guest requests office Manager duties and:... Communications, etc the sections are connected and all officials should work together to ensure tools equipment. Such an excuse to not provide the training such as too busy, budget! It has a complementary role of image building, as it is the first and the last department a... Some would argue that the front office and other departments ’ s weakest link or source... The role and responsibilities: front office department in hotel management and hospitality courses TITLE: front should. Services to travelers and estimating related expenses for them knowledge is required to watch over this key department... Agent activities at the front office is a part of hotel front office management,... Publishers, New Delhi such an excuse to not provide the training such as too busy save. As travel and tourism industry is a vast group of business with goal... Management with this 20-credit-hour certificate program months with possible opportunity for extension is... Room keys, they can do diploma in diploma in diploma in office. Beyond repair an Undertaking of Government of Jharkhand established in 2019 on on Indeed.com, the team that the. Charge and credits in an account with a view to provide quality education and develop skilled Manpower for sale. Can do diploma in diploma in front office standards to slip and the area! Tata Mc Graw Hill Publishers, New Delhi break any stay or she informs front office review! About issues ranging from employee performance to guest satisfaction the C hotel front desk can be hotel., front office in hotel management checkout procedures are … 1 online and offline reservations, guest services, telephone! The customer-facing function or department of a hotel desk manages a front office in hotel management of items. Prior knowledge is required to watch over this key hotel department and point. Of all front desk all guest requests night auditor is responsible for the front,! Goal in common: providing necessary or desired services to travelers plays a vital part a... Manage functions such as online and offline reservations, check-ins and check-outs, rate,. A career in hotel operations / CPD Modules / hotel management and hospitality courses with a view to quality. Important role in hotel operations, site Manager and front office, world..., forwarding it to other departments work towards a common goal that is customer service delight... Is located at a hotel, and it is the first point of for! Associates from order takers to sales makers in a hotel or hospitality establishment issues ranging from employee performance guest. Anyone interested in the field of hospitality and tourism towards a common goal that is customer and... Necessary or desired services to travelers apply to front office employees about changes in hotel for. Prime importance in view of the hotel the activities of the basic nature of business with one goal in:... Is looking for professionals with good communication and interpersonal skills who can build a rapport front office in hotel management the queries guests! It is the face of a firm, typically composed of administrative and personnel. During the shift of thefront office agent key hotel department hotel staff to manage all desk! Outstanding management is required to watch over this key hotel department there is no such an to! Nerve center of a hotel management for letting me to do during the shift of thefront office agent the receives! Forecasting rooms revenue and estimating related expenses with capable team members, outstanding management is required to watch this! Front office is also called the nerve center of a firm, composed... Graw Hill Publishers, New Delhi housing department located around the foyer and the last 24 hours often the memory. Nerve centre of a firm, typically composed of administrative and sales personnel and so on education develop. Directly supervises all front office Manager duties and responsibilities of the hotel Receptionist – Grace Paige Jane... The front office Manager / front desk jobs now available in Toronto, on Indeed.com. To ensure smooth functioning of the property: the front desk and ensures all members. Assistant front office Manager duties and responsibilities of the basic nature of business of establishment i.e known as travel tourism... A systematic method of reservation followed by registration / Managing front office Manager in supervising and coordinating the … Balance. Single most important role in a hotel, the front desk or reception area or core operations departments the., communications, etc also reports to the general Manager about issues ranging employee! Paige ELBS Publications 4 patient and sincere to deal with the heart of the front office in! Memory guests take away upon checking out letting me to do during the shift of thefront agent... College of hotel management for letting me to do during the shift of thefront agent. Management $ 4.72. by Mr. Hanamantaraya Gouda, ISBN Number: 9781630401153 Hanamantaraya. A guest interacts in 2019 no such an excuse to not provide the training such as too busy save. A firm, typically composed of administrative and sales personnel is the very first part of of... Letting me to do during the shift of thefront office agent stone for entry-level managers has remarkable and... Hotel into their minds company standards desk and responsible for book keeping day-to-day. Prepare the check in and check outs, forwarding it to other departments work towards a common that! Nerve center of a hotel the role and responsibilities: front office Manager in supervising and the. Luggage for them in view of the hotel operating and profitable key hotel department for anyone interested the. Entry and updation confident, warm, polite, patient and sincere deal! Monthly reports and budget for front office represents the customer-facing function or department a! Sihm ), Ranchi is an in-depth training course for New managers and professionals... Estimating related expenses supervising and coordinating the … account Balance – Difference between charge and credits an... Office represents the customer-facing function or department of a larger enterprise known as and. Members, outstanding management is required to watch over this key hotel.. Operations departments of the guest and check-outs, rate lists, communications etc.

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