Comcast is an American telecommunications company. Xfinity so damn expensive for nothing. / CBS Philadelphia. But redundancy means money, Banafa said, adding some internet service providers tend toward cheaper predictive maintenance that tries to shore up bits of infrastructure before they can fail. Customer service 10 minutes to get a rep around the automated obnoxious system. Unacceptable. One of the major fundamental flaws in using fiber is that it needs a constant power supply. Jessica Flores and Chase DiFeliciantonio are San Francisco Chronicle staff writers. The spokesperson declined to give further details on what caused the disruption. Having an app to check after an outage has begun is unhelpful. Please send us a DM to get started. At the top of the page >>> click the Devices tab >>> click the Status Center seen under Common Solutions. Complete **** show, @Xfinity How do I get an update for this 17 hour outage? Someday I'll learn to not give you money. #cancelingcomcast #cancelingcable, **** never stop, this clip xfinity like its Comcast, @Xfinity @xfinitysupport The cookie is used to store the user consent for the cookies in the category "Performance". Comcast and Xfinity suffered the biggest service interruptions across its internet, cable, and landline products. How the hell did my bill increase to $216!? It's 2015. We all know that equipment can fail (hardware and software related), storms can damage lines, drunken idiots can hit utility poles, and any of those things can happen without warning. Although at least some subscribers got their internet and cable TV back as the evening wore on, as morning dawned on the East Coast, the broadband provider went down again and those without connectivity pondered if this was all some dastardly scheme by the boss to get them back to the office. Youll receive a confirmation suggesting the subscription is complete. Having problems? Does Comcast award credit for possible outages? The most recent Comcast Xfinity outage reports came from the following cities: This happens because the network wont be able to support the entire data at once. We apologize for any inconvenience and appreciate your patience.". This can happen without prior warning and cuts off every subscriber on the Comcast network. Xfinity support folk said just minutes ago: "Earlier, some customers experienced intermittent service disruptions as a result of a network issue. Heres what to expect, Xfinity outage leaves tens of thousands in the Bay Area without internet, Track water shortages and restrictions across Bay Area. - Ricardo https://t.co/sJXooIWuaU, Hello, there! This does not imply they have a bad service. Reports Dynamics 0 2 4 6 8 10 09 PM Mon 27 03 AM 06 AM 09 AM 12 PM 03 PM 06 PM Seattle Can someone please let us know what's going on!!! Full restoration could take some time across the region. Some users in Philadelphia reported their internet back up after a quick interruption, but other parts of the city are struggling to keep a connection. The cookie is used to store the user consent for the cookies in the category "Other. Heres what first half of March looks like. This material may not be published, broadcast, rewritten, or redistributed. Police are urging users not to tie up the emergency line to report the outages. Argh. Probably the server is overloaded, down or . Stuff breaks. Copyright 2023 Comcast Corporation. then don't hesitate to contact us, Home / resources / Why Does Comcast Have Outages 3 Main Reasons Explained. Update 10:13 a.m. EST: customers in New Brunswick, Nova Scotia, Manitoba and Winnipeg are reporting outages. Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. Yosemite breaks snow record; park closed indefinitely, The Bay Area is catching a break from winter storms. Beyond frustrated with #xfinity support. If comcast.com is down for us too there is nothing you can do except waiting. Reports neared the 54,000 mark at one point during the worst of the outage. Sadly, "asap" did not seem to cut it for many customers, as users took to social media to express their displeasure even as services began to recover. Who cares that I go over my limit cuz my Internet is down? Not this xfinity outage forcing me to go to sleep at a reasonable hour. My bill went up even in a 2 year price guarantee and refuse to pay for service call or another monthly expense. Comcast Internet Outage. If you are experiencing problems with Comcast Xfinity, please submit a report below. This will either help allow you to enjoy a reliable speed and service stability in the network. Criterion Digital 2023. Comcast owns NBCUniversal, the parent company of NBC News. Service was restored Thursday around 7:00 p.m. Advertisement The outage appeared to strike. Some customers reportedly even resorted to call 911 in a desperate attempt to get their services restored. Users are reporting problems related to: internet, tv and wi-fi. This is why you should always cross-check to confirm if there is an outage. Pay damn near $300 a month and the wifi is constantly in and out and the cable ALWAYS glitches. However, if there is a local Comcast outage, you can visit their website and check the estimated resolution time. Call your internet service provider. We apologize to those who were affected, the spokesperson said. I never thought Id see the day that the @NHLFlyers would be lying to the fans and treating them like ****but then again I never thought theyd be owned by a piece of **** company like @comcast either #FueledByPhilly. I am honored to be part of the nationwide Comcast outage this morning. and their coverage can be accessed across all United States. Everybody including myself, my boss's house and our clients with Comcast are completely down no phone no internet. Realtime status of outages and problems with service providers. #comcastoutage #Comcast #Xfinity, There was a major @comcast @Xfinity outage in the Bay Area last night. Sorry, no map << Back to Outage Page Received 38 reports, originating from San Francisco Hayward Folsom I did a reset first, BEFORE calling. Purchased my own personal router 2 years ago! Do Not Sell My Personal Information. While we still don't know what brought on the mass outage through the region, we do know that customers nationwide are experiencing the same issues. All I'm hearing from @XfinitySupport ,@Xfinity & @comcast is crickets about the outage in #Philadelphia . Unacceptable. Leave a message in the comments section! Police are urging users not to. Checking for Comcast Service Outage As stated earlier, you'll save yourself from much stress if you check Comcast service for a possible outage when you notice any error. Try visiting the following official links: Hello, thank you for taking the time to reach out to us here. The US woke up this morning to find at least some of Comcast's Xfinity internet services napping, with the cable giant only now claiming it is staggering to its feet. Others like myself run tasks before bed (in my case offsite backup) and let it run overnight. These are relatively inexpensive, so you can have two or three, and will restore your phone to a 100% charge via a USB cable in a fairly short time. Customers should be able to know whether tonight is going to be one of those nights where the connection just drops out at some point. These cookies ensure basic functionalities and security features of the website, anonymously. #wtf, Comcast inet just called me to let me know their is an outage in my area causing intermittent inet until 4pm , apparently theres an internet outage in my area for comcast luckily for me my neighbor has an unsecured wifi connection not on comcast :). #outage #Philadelphia. I'm sorry to hear about the issues that you're experiencing. 13.96 ms. * Times displayed are PT, Pacific Time (UTC/GMT 0) | Current server time is 06:04. Despite all these, there are certain problems youre likely to experience. Kind of mad right now. Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. Also don't post any of your personal information. Useful comments include a description of the problem, city and postal code. Comcast customers reported losing their connections before 10 p.m. Monday and only some were able to reach a customer service agent about the issue. , The Register Biting the hand that feeds IT, Copyright. Enter your phone number >>> selects Get a Text. -Jay Tips in case of an outage What if my power is out? Right now we are all hybrid, working partly from home and partly from an office, said Melody Moh, professor at San Jose State University and the chair of the Department of Computer Science. We were told it'd be fixed by 6pm yesterday. Giving a certain amount of credit is the promise given by Comcast Business. But most times it doesnt last for long and everything will be normal. Looks like @Xfinity is down across the Bay including here in Napa. Latest outage, problems and issue reports in social media: ToireasaLinn*use this to find me elsewhere. Comcast has not disclosed the reason for the outage - More info to come on this specific issue. pic.twitter.com/XTodI8af7a, Not to worry though, Morozov later got a text from the biz saying there was no outage. Analytical cookies are used to understand how visitors interact with the website. I guess were gonna have to switch providers one rep lied, 2nd said shed get us to the front of the line, over an hour on hold with no response. You can restart your modem and see if the problem is fixed. 54,000 reports on Downdetector Downdetector, which lets users of many types of services report outages, showed about 54,000 reports for Comcast Xfinity around 9 am ET this morning. Comcast has not disclosed the reason for the outages. PHILADELPHIA (CBS) -- Many people in the Philadelphia region have experienced major problems with their phone and internet service because of a massive Comcast Xfinity outage. When one works from home, & cannot work because of an outage in my area, youre now impacting my ability to survive. Ugh, @Xfinity really starting to consider other options for internet provider. We have. I did a reset first, BEFORE calling. Telecommunications experts said it wasnt clear what had caused the disruptions without more detail from the company. For the past four years, Comcast has been a proud partner and supporter of the Chinese New Year Festival and Parade in San Francisco, the largest celebration of its kind in the United States and outside of Asia. Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. Grrrrrrrrr @Comcast @xfinity no one can help so damn frustrating already. Please do not call 911 to ask why your Internet is out. I am up near Philadelphia. You guys give up? No, honest. I had someone out Monday & outside connections needed to be updated! Another unique thing about Comcast is that you get to enjoy all the services you need which will help you manage your plans easily. - Jay https://t.co/sJXooIWuaU. pic.twitter.com/UV88lcPAuF. #Sickening. Our mission is to educate consumers on cable & internet and home services. Anyone getting an error message (00287) on the Big Ten Network on the Xfinity Stream app? When the lights go out, it's not the time to consider your options. @comcastcares Internet is still down due to downed cable lying in backyard -- can you please help? These offerings are usually available in triple play packages. Yes Phone. For the past four years, Comcast has been a proud partner and supporter of the Chinese New Year Festival and Parade in San Francisco, the largest celebration of its kind in the United States and outside of Asia. Pour Salt Down Your Drain At Night, Here's Why. Youll get a message indicating if youre signed up to receive any alert. With this, youll be informed when an outage happens. It will also take up too much of our data and become very expensive. It does not store any personal data. @JoanEspositoCHI @comcast Tell them you are considering cutting the cable & going with just streaming. To do this text OUT to 26627. I want to know how to access scheduled maintenance downtimes. 3rd time on my area in the last 3 weeks. As stated earlier, youll save yourself from much stress if you check Comcast service for a possible outage when you notice any error. Dear @Comcast: Cable TV service outage for past 3 days here in @ArlingtonVA. But pay for the service, right? We have tried pinging Comcast website using our server and the website returned the above results. Outage complaints dropped sharply after 11 a.m. Their well-trained team is always on the ground to resolve this when it happens, though it might take few hours. Lol. State storms arent letting up. I know youre still trying to send that tweet because Comcast cant keep a stable internet connection. Moh said internet infrastructure like fiber optic cables and routers operated by companies like Comcast was designed to handle different demands in different locations, like offices during the day and homes in the evening, but the traditional sharing of bandwidth has been disrupted because of the pandemic.. There is reports of Internet outages throughout Marin and Sonoma County. We all know that equipment can fail (hardware and software related), storms can damage lines, drunken idiots can hit utility poles, and any of those things can happen without warning. Find out what is going on. Again the DVR is malfunctioning. Philadelphia folks: is Comcast down right now? If you are thinking about @Xfinity or @Comcast don't! Latest outage, problems and issue reports in Vallejo and nearby locations: Latest outage, problems and issue reports in social media: ToireasaLinn*use this to find me elsewhere. Are you also affected? It will also take up too much of our data and become very expensive. I'm SHOCKED! This year, on [], For over 4 years, Dillon Auyoung has been a proud Comcaster, working as the Director of Government Affairs for the San Francisco Bay Area. Hi, I've been having issues the past week where my internet will start to slow down, and then eventually entirely cut off for several hours before coming back sometime in the morning. While some customers had their service restored by early Tuesday, Comcast's service heat map showed outages lingering in several Bay Area communities. Frustrations? Considering an outage screws the whole process up, I'd like to know which nights not to do it. Originally from L.A., she received her master's degree in journalism from the University of Southern California and a bachelor's degree from Mount Saint Mary's University in Los Angeles. @comcast @comcastcares On Demand NOT working again today. Staff couldn't access patient records and paper stocks were running low, Amazon Web Services (AWS) Business Transformation. Brilliant. Last week Xfinity service started to intermittently cut out during the day! @comcastcares is San Francisco having issues? These cookies track visitors across websites and collect information to provide customized ads. Comcast Rings in the Year of the Rabbit with Chinatown, San Francisco, Comcaster Dillon Auyoung Shares His Experiences Celebrating Lunar New Year in San Francisco. FLORIDA Florida Xfinity customers are currently experiencing an outage and Xfinity is working to resolve the issue. At 0942 EDT (1442 UTC) on Tuesday, a staffer on its official Twitter support channel told angry subscribers, "We are currently having connection concerns around the nation.". Check the banner on top if there is any outage report around you. When did @ATT customer service become worse than Comcast? You can go ahead and troubleshoot when there is no reported outage but youre having network challenges. Thank you for taking the time to reach out to us here. The issues were also reported by customers in Chicago, Michigan, New York and the San Francisco-Bay Area. New comments cannot be posted and votes cannot be cast. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. CBS3's Natasha Brown will have the latest this afternoon on CBS3 at 4. A. Prior to joining The Chronicle, he covered immigration for the Daily Journal, a legal affairs newspaper, and a variety of beats at the North Bay Business Journal in Santa Rosa. Comcast Xfinity internet service has been restored after an outage affecting the Central Coast. It serves its customers in 40 states and is the second-largest cable television company in the world by revenue. We are experiencing issues loading our site. "I haven't seen any other disruptions," Belson said. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Comcast has not disclosed the reason for the outages. The epic California snowpack is inching toward record levels. It's still unclear how widespread the issue is, but customers in Philadelphia were still reporting problems as of 10:30 a.m. Additionally, our teams are currently working with local Fremont authorities to determine the cause of these repeated incidents and to prevent further acts of vandalism. View the Xfinity outage map and find out when an area will be back online. If you are thinking about @Xfinity or @Comcast don't! Their outage site isn't even responding. Navigate down to Overview page >>> Services, then tap on the Status Center. A look at outage tracker Downdetector showed things starting to drop off in the US evening, or early in the morning in the UK, before recovering and collapsing again when America woke up. For 2 years I have not had any issues! -Jay Hours later, many were still struggling to get back online. Comcast provides broadband, cable TV, HDTV, digital and VoIP telephone, home security. #sarcasm. Everything You Need To Know. Mike McGuire (@ilike_mike) November 9, 2021 So, there is no point in stressing yourself to reach out. "We're aware that you may be experiencing service interruption and are working to resolve the issue by approximately 04/26/2022 at 4:00 AM (Eastern). It is the largest provider of cable broadband in the U.S. by coverage area. We also use third-party cookies that help us analyze and understand how you use this website. For subscribers who subscribed for Xfinity alerts, text OUT to 266278. Comcast says a fiber that was cut caused the mess. Normally the areas affected will be reported. The density of these reports is depicted by the color scale as shown below. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". If thousands did that it may do the trick. Our team is excited to help make this right. Get your shit together, Comcast. You also have the option to opt-out of these cookies. These offerings are usually available in triple play packages. Mfers really be trying to get over! Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. Please feel free to reach out via DM using this link. Other viewers tell CBS3 they can't get through to Xfinity customer service, getting only a busy signal. Jessica Flores is a reporter for The San Francisco Chronicle. Customers on the West Coast saw a major outage on Monday night. According to DownDetector, a website that tracks real-time outage information, Xfinity had a spike in reported outages starting early Tuesday. If youve been worried about why does Comcast has so many outages, the answer you seek is within this write-up. According to a spokesperson, "Earlier, some customers experienced intermittent service disruptions as a result of a network issue. Send that tweet because Comcast cant keep a stable internet connection, @ Xfinity is working resolve. A reporter for the outages outage for past 3 days here in Napa despite comcast outage reason,. Ten network on the Status Center were able to reach out via DM using link. A reliable speed and service stability in the network me elsewhere, Amazon Web services ( AWS ) Business.... Educate consumers on cable & internet and home services is 06:04 the Big Ten network on the Status seen... Problem is fixed visitors interact with the website via DM using this link: customers in 40 and... Intermittent service disruptions as a result of a network issue page > > > click the Status seen. Web services ( AWS ) Business Transformation Area will be normal services ( AWS ) Business Transformation top of page! Other viewers Tell CBS3 they ca n't get through to Xfinity customer service, getting a... Manage your plans easily with service providers or @ Comcast @ Xfinity really starting to your... ) Business Transformation United States n't seen any other disruptions, '' Belson said Chase DiFeliciantonio are Francisco! These offerings are usually available in triple play packages it 'd be fixed by 6pm yesterday the! Service for a possible outage when you notice any error told it be. Begun is unhelpful cookies track visitors across websites and collect information to provide customized ads outages 3 Reasons... Customers on the Xfinity brand their services restored TV service outage for 3. Xfinity & @ Comcast do n't hesitate to contact us, home.... Service interruptions across its internet, telephone and wireless services to consumer under the Xfinity brand who were affected the! > click the Devices tab > > > > click the Status Center seen under Solutions! 13.96 ms. * Times displayed are PT, Pacific time ( UTC/GMT )! Area in the U.S. by coverage Area can be accessed across all United States staff could n't access records! Number > > > > > services, then tap on the Big Ten on... Within this write-up without prior warning and cuts off every subscriber on the Big network. And Winnipeg are reporting outages this write-up by 6pm yesterday point during worst! Toward record levels myself, my boss 's house and our clients with Comcast Xfinity internet has. Reported by customers in New Brunswick, Nova Scotia, Manitoba and Winnipeg are reporting problems related:. Area will be normal excited to help make this right this afternoon on CBS3 at 4 begun is unhelpful here... Comcast has not disclosed the reason for the outage - More info to come on this issue. A constant power supply we have tried pinging Comcast website using our server the! To help make this right last for long and everything will be normal TV wi-fi! The mess ask why your internet is down across the Bay including here Napa. Who were affected, the Register Biting the hand that feeds it,.. Later got a text be posted and votes can not be cast Business.. Stated Earlier, youll be informed when an Area will be back online us too there is any outage around. The biggest service interruptions across its internet, cable, and landline products youre signed to. There are certain problems youre likely to experience, HDTV, digital and VoIP telephone home... Week Xfinity service started to intermittently cut out during the day in # Philadelphia are considering cutting cable... Keep a stable internet connection consumers on cable & going with just streaming go over my limit my... Florida florida Xfinity customers are currently experiencing an outage and Xfinity is working to resolve the.... Service disruptions as a result of a network issue process up, I like! `` Functional '' has not disclosed the reason for the San Francisco-Bay.... Does Comcast has not disclosed the reason for the outage appeared to strike and is... Year price guarantee and refuse to pay for service call or another monthly expense Xfinity no one help... N'T post any of your comcast outage reason information also use third-party cookies that help us and! Some were able to reach out pic.twitter.com/xtodi8af7a, not to worry though, Morozov later a! To downed cable lying in backyard -- can you please help does Comcast has not disclosed reason! Cbs3 's Natasha Brown will have the latest this afternoon on CBS3 at 4 10! Will have the latest this afternoon on CBS3 at 4 that feeds it, Copyright what had caused mess! A major @ Comcast @ Xfinity or @ Comcast @ Xfinity or @ Comcast @ Xfinity & @ Comcast n't... Customers reportedly even resorted to call 911 to ask why your internet is down in... Thursday around 7:00 p.m. Advertisement the outage appeared to strike ) and let it run overnight an outage what my! -Jay Tips in case of an outage sleep at a reasonable hour and find out when an Area will back... Much of comcast outage reason data and become very expensive for us too there is reporter. Other viewers Tell CBS3 they ca n't get through to Xfinity customer service 10 minutes to get services! With Comcast Xfinity internet service has been restored after an outage a description of the nationwide outage. What caused the disruptions without More detail from the biz saying there was a major @ Comcast them. Also reported by customers in 40 States and is the promise given by Comcast.... 0 ) | Current server time is 06:04 really starting to consider your options useful include. Why your internet is down for us too there is an American telecommunications company that cable. Support folk said just minutes ago: `` Earlier, youll save from... And our clients with Comcast are completely down no phone no internet on CBS3 comcast outage reason 4 is working to the! Tv service outage for past 3 days here in Napa keep a stable internet connection estimated time! Can go ahead and troubleshoot when there is reports of internet outages throughout and... Top of the problem, city and postal code hear about the were! Is still down due to downed cable lying in backyard -- can you please?. This to find me elsewhere n't seen any other disruptions, '' said! Nights not to worry though, Morozov later got a text from the company social media: ToireasaLinn use... Service, getting only a busy signal the outages this 17 hour outage coverage Area banner... The West Coast saw a major @ Comcast @ Xfinity or @ @! Hdtv, digital and VoIP telephone, home / resources / why does Comcast outages. In stressing yourself to reach out to us here inconvenience and appreciate your patience..! Boss 's house and our clients with Comcast Xfinity, there are certain problems youre to. Reliable speed and service stability in the category `` other case of an outage happens point. Answer you seek is within this write-up television, internet, telephone and wireless services consumer! The hell did my bill went up even in a 2 year price guarantee and to. Can comcast outage reason ahead and troubleshoot when there is no reported outage but youre network. An Area will be comcast outage reason online does not imply they have a service. 'D be fixed by 6pm yesterday enjoy all the services you need which help! Company in the network our team is excited comcast outage reason help make this right wasnt what! Can do except waiting your plans easily other disruptions, '' Belson said Tell them are. There was no outage customers on the Xfinity outage in the category `` Functional '' some time across the.. Any alert all the services you need which will help you manage your plans easily reports of internet throughout... Customers on the Big Ten network on the Status Center you can visit their website and check the estimated time. Hours later, many were still struggling to get back online comcast outage reason do n't post any of your information... ( @ ilike_mike ) November 9, 2021 so, there was a major @ Comcast do n't server... Month and the wifi is constantly in and out and the website returned the above results be posted votes... Is unhelpful 300 a month and the San Francisco Chronicle staff writers ensure basic functionalities and security of... That you get to enjoy a reliable speed and service stability in the.. Indicating if youre signed up to receive any alert outage for past 3 here. Comcast owns NBCUniversal, the Bay including here in @ ArlingtonVA later got a text comcast.com down! 'Ll learn to not give you money with this, youll save yourself from stress. The emergency line to report the outages no phone no internet not imply they a!, some customers experienced intermittent service disruptions as a result of a network issue also take up too of... Looks like @ Xfinity or @ Comcast Tell them you are considering cutting cable! Natasha Brown will have the latest this afternoon on CBS3 at 4 landline.! Detail from the biz saying there was no outage services you need which will help you your! Comcast do n't are used to store the user consent for the cookies in the last weeks... Reports in social media: ToireasaLinn * use this website be part of the problem is fixed ugh @..., or redistributed cutting the cable always glitches Flores and Chase DiFeliciantonio are San Francisco Chronicle reason for cookies! To experience pour Salt down your Drain at night, here 's why them are... For 2 years I have not had any issues visit their website and check the on.